Terms and Conditions

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (EcoTrade Leipzig GmbH) via the website www.terragala.de or via other means of distance communication. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby rejected.

(2) A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities. The term ‘businessman’ refers to every natural person, legal person or legally responsible partnership that concludes a legal transaction in pursuance of his/its independent professional or commercial activity.

§ 2 Conclusion of the contract for the payment methods prepayment by bank transfer, cash payment, by invoice

(1) The subject matter of the contract is the sale of goods.

(2) When using the payment methods prepayment by bank transfer, cash payment or by invoice, our offers on the Internet are non-binding and do not constitute a binding offer to conclude a contract.

(3) You can submit a binding purchase offer (order) via the online shopping basket system.

The goods intended for purchase are placed in the ‘shopping basket’. You can access the ‘shopping basket’ via the corresponding button in the navigation bar and make changes there at any time.

After calling up the ‘Checkout’ page and entering your personal data as well as the payment and shipping conditions, the order data will be displayed to you as an order overview.

Before submitting the order, you have the opportunity to check the information in the order overview again, change it (also using the ‘back’ function of your internet browser) or cancel the order.

By submitting the order via the corresponding button (‘order with obligation to pay’ or similar designation), you are making a binding offer to us.

You will first receive an automatic email confirming receipt of your order, which does not yet lead to the conclusion of a contract.

(4) The offer is accepted (and the contract concluded) within 2 days by means of a written confirmation (e.g. e-mail) confirming the execution of the order or delivery of the goods (order confirmation).

If you do not receive such a message, you are no longer bound to your order. Any services already rendered will be refunded immediately in this case.

(5) Your requests for a quote are non-binding for you. We will send you a binding quote in text form (e.g. by email), which you can accept within 5 days (unless a different period is specified in the respective quote).

(6) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided us with is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 3 Conclusion of the contract for the payment methods Amazon Pay, PayPal and credit card

(1) The subject matter of the contract is the sale of goods.

(2) When using the payment methods Amazon Pay, PayPal or credit card, we submit a binding offer to conclude a contract on the terms specified in the item description as soon as the respective product is placed on our website.

(3) The contract is concluded via the online shopping basket system as follows:

The goods intended for purchase are placed in the ‘shopping basket’. You can access the ‘shopping basket’ at any time via the corresponding button in the navigation bar and make changes there.

After calling up the ‘Checkout’ page and entering your personal data as well as the payment and shipping conditions, the order data will be displayed to you as an order overview.

If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Pay) as your payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the instant payment system provider.

If you are redirected to the respective instant payment system, please make the appropriate selection or enter your details there. Finally, the order details will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the option of checking the details in the order overview again, changing them (also using the ‘back’ function of your internet browser) or cancelling the order.

By submitting the order via the corresponding button (‘order with obligation to pay’, ‘pay now’ or similar designation), you declare your legally binding acceptance of the offer, thereby concluding the contract.

(4) Your requests for a quote are non-binding for you. We will send you a binding quote in text form (e.g. by email), which you can accept within 5 days (unless a different period is specified in the respective quote).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided us with is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 4 Right of retention, retention of title

(1) You may only exercise a right of retention if it relates to claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following also applies:

a) We retain ownership of the goods until all claims arising from the current business relationship have been settled in full. Pledging or transfer by way of security is not permitted before ownership of the goods subject to retention of title has been transferred.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount accruing to you from the resale, and we accept the assignment. You remain authorised to collect the claim. However, if you do not meet your payment obligations properly, we reserve the right to collect the claim ourselves.

c) If the goods subject to retention of title are combined or mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request insofar as the realisable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is at our discretion.

§ 5 Warranty

(1) The statutory rights of liability for defects apply.

(2) If you are informed of this by us before submitting the contractual declaration and this has been expressly and separately agreed, claims for defects are excluded for used goods if the defect only becomes apparent after one year from delivery of the goods. If the defect becomes apparent within one year of delivery of the goods, claims for defects can be asserted within the statutory limitation period of two years from delivery of the goods. The above restriction does not apply:

• to culpably caused damage attributable to us resulting from injury to life, limb or health and to other damage caused intentionally or through gross negligence;
• if we have fraudulently concealed the defect or have given a guarantee for the quality of the goods.

(3) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. Failure to do so shall not affect your statutory warranty claims.

(4) If a feature of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if you were informed of this by us before the contractual declaration was made and the deviation was expressly and separately agreed between the contracting parties.

(5) If you are an entrepreneur, the following shall apply in deviation from the above warranty provisions:

a) Only our own information and the manufacturer's product description shall be deemed agreed as the quality of the goods, but not other advertising, public promotions and statements by the manufacturer.

b) In the event of defects, we shall provide warranty at our discretion by repair or replacement. If the defect cannot be remedied, you may, at your discretion, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect or other circumstances indicate otherwise. In the event of rectification, we shall not be required to bear the increased costs incurred by transporting the goods to a location other than the place of performance, provided that such transport does not correspond to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The reduction in the warranty period does not apply:

• to culpably caused damage attributable to us resulting from injury to life, limb or health and to other damage caused intentionally or through gross negligence;
• if we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
• for items that have been used for a building in accordance with their normal use and have caused its defectiveness;
• for statutory recourse claims that you have against us in connection with warranty rights.

(6) If you are a merchant, the obligation to inspect and give notice of defects as regulated in § 377 HGB (German Commercial Code) applies. If you fail to give notice as regulated therein, the goods shall be deemed to have been approved, unless the defect was not apparent during the inspection. This shall not apply if we have fraudulently concealed the defect.

§ 6 Choice of law, place of performance, place of jurisdiction

(1) German law shall apply. In the case of consumers, this choice of law shall only apply insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country of their habitual residence (principle of favourability).

(2) The place of performance for all services arising from the business relationships with us and the place of jurisdiction is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is unknown at the time the action is brought. The right to appeal to the court at another legal place of jurisdiction remains unaffected by this.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

II. Customer Information

1. Identity of the seller

We are not prepared and not obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the conclusion of the contract

The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions of ‘Conclusion of the contract...’ in our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not store the complete contract text. Before submitting the order via the online shopping basket system, the contract data can be printed out or saved electronically using the browser's print function. After we have received the order, the order data, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by email.

3.3. For enquiries outside the online shopping basket system, you will receive all contract data in the form of a binding offer in text form, e.g. by email, which you can print out or save electronically.

4. Codes of conduct

We have submitted to the buyer seal quality criteria of Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.

5. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

6. Prices and payment terms

6.1. Unless otherwise stated, the prices quoted in the respective offers and the shipping costs represent total prices. These include all price components, including all applicable taxes (gross prices).

If you are a business owner, we reserve the right to quote net prices. These do not include statutory value added tax. Net prices are expressly marked as such, e.g. by the addition of ‘plus VAT’ or ‘net’ to the price quotation.

6.2. The shipping costs incurred are not included in the purchase price. They can be accessed via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you in addition, unless free delivery has been promised.

6.3. If delivery is made to countries outside the European Union, additional costs for which we are not responsible may be incurred, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees charged by credit institutions), which shall be borne by you.

6.4. Any money transfer costs incurred (bank transfer or exchange rate fees charged by credit institutions) shall be borne by you in cases where delivery is made to an EU member state but payment was initiated outside the European Union.

6.5. The payment methods available to you are indicated under a correspondingly labelled button on our website or in the respective offer.

6.6. Unless otherwise specified for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

7. Delivery conditions

7.1. The delivery conditions, delivery date and any existing delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.

7.2. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment is only transferred to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the entrepreneur or another person designated to carry out the shipment.

If you are an entrepreneur, delivery and shipment are at your risk.

8. Statutory liability for defects

Liability for defects is governed by the ‘Warranty’ provision in our General Terms and Conditions (Part I).

These General Terms and Conditions and customer information have been drawn up by the Händlerbund's lawyers specialising in IT law and are continuously checked for legal compliance. Händlerbund Management AG guarantees the legal validity of the texts and is liable in the event of warnings. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

last update: 21.01.2026